What is the check-in and check-out policy at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Check-in is at 15:00 and check-out is at 12:00, with an additional fee of $20 USD per person for late check-out up to 13:00.
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Sandos Caracol Nature Resort & Water Park (Adults Only), Playa del Carmen
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Key details
About Resort
Carretera Cancun Chetumal Km. 295,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Close to the white sand beach
Perfect
7.1
6.5
4.5
Loved by guests
"The location is super fun. It's in the jungle and on the beach."
"We stayed in an eco penthouse and got an upgrade to a room with a plunge bath on the balcony."
"The resort is in the jungle and has a lot of wildlife."
Sandos Caracol Nature Resort & Water Park (Adults Only) is a 5-star Playa del Carmen hotel featuring an expansive outdoor water park with 29 slides suitable for guests of all ages. The resort offers direct access to a
Rooms & Amenities
Sandos Caracol Nature Resort & Water Park (Adults Only) features a variety of accommodations including villas and
Dining Options
Dining options include a range of international cuisines across various restaurants, from
Leisure & Activities
Leisure activities abound with the
Eco-Friendliness & Local Area
The resort's eco-commitment includes sustainable energy usage and
Must-do experiences
- Swim in the stunning cenote at Parque Fundadores; it's serene.
- Try authentic cochinita pibil at El Fogón for a true local dish.
- Visit the Frida Kahlo Museum in Playa for art and culture.
- Explore the vibrant 5th Avenue for local crafts and street food.
- Check out the Playa del Carmen market for unique souvenirs.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View One Bedroom Suite
2 persons
62 m²
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
Pool View Superior
2 persons
39 m²
2 Double beds
Pool view
Shower
Balcony
room details
Eco Family Suite
2 persons
41 m²
1 King-size bed
Shower
Balcony
room details
Pool View Penthouse
2 persons
62 m²
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
Show all roomsLess
Price and Room Availability Calendar
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Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Currency exchange
- ATM/Cash machine
- Barber shop
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Canoeing
- Hiking
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
- Fishing
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
Business
- Business centre
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Board games
- Water slides
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Jacuzzi
- Massage
- Pool with view
- Shallow end
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At Sandos Caracol Nature Resort & Water Park, dining becomes an enchanting journey through diverse flavors and settings. Guests are offered a delightful range of cuisines, from traditional Italian breakfasts to authentic Mexican dinners, all set against the backdrop of lush nature.
Location
Carretera Cancun Chetumal Km. 295,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carretera Cancun Chetumal Km. 295,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Quinta Avenida
5.2
km
Landmark
Playa
3.3
km
Beach
Xcalacoco
2.8
km
Beach
Grand Coral Beach Club
3.2
km
Golf Course
Grand Coral Golf Riviera Maya
1.5
km
Landmark
Punta Bete
1.8
km
Landmark
Church of Guadalupe
3.0
km
Beach
Point Esmeralda
4.0
km
Beach
Punta Esmeralda Beach
5.5
km
Gallery
Galeria Luis Sottil
2.8
km
Landmark
Go Natural Explorers
2.3
km
Landmark
Playa Publica 88
2.7
km
Gallery
Amate Gallery
2.8
km
Landmark
Punta Venado
3.6
km
Landmark
Punta Venado Bike Park
3.3
km
Landmark
28 de Julio Square
3.1
km
Landmark
Kingdom Hall of Jehovah's Witnesses
3.1
km
Landmark
Xca-Ha Park
3.1
km
Golf Course
El Camaleon Golf Course
3.2
km
Landmark
Xavage Park by Xcaret
3.5
km
Landmark
Martina Beach Club
3.7
km
Landmark
Cenote Misterio Maya
3.6
km
Landmark
La 5ta Hacienda
3.9
km
Gallery
Tierra Huichol
3.9
km
Landmark
Dive Sites
3.7
km
Landmark
The Union
3.9
km
Beach
Shangri-la's Beach
3.9
km
Beach
Mamita's Beach Club
4.3
km
Landmark
Shangri-la Caribe Beach Village Resort
3.9
km
Beach
Kool Beach Club
4.4
km
Nearby
Beach
Xcalacoco
640 m
Golf Course
Grand Coral Golf Riviera Maya
790 m
Restaurants
Koh Thai
2.6
km
Predio El Limonar fraccion 2
Sea Olive
2.8
km
Xcalaco El Limonar No. 1
Kinoko
2.5
km
289 Km Carrera Cancun
La Marea
2.9
km
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
2.9
km
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
3.0
km
Punta Bete Mexico Xcalacoco
Explore Playa del Carmen
Local Highlights Near Sandos Caracol
Grand Coral Golf Riviera Maya
19 minutes' walk
Championship golf course offering scenic views and challenging holes for players of all skill levels.
Point Esmeralda
70 minutes' walk
Relaxing beach renowned for its calm waters and beautiful surroundings, perfect for sunbathing or a tranquil stroll.
Church of Guadalupe
35 minutes' walk
Iconic local church with stunning architecture, rich history, and beautiful surroundings ideal for cultural exploration.
Quinta Avenida
55 minutes' walk
Vibrant pedestrian street lined with shops, galleries, and entertainment, showcasing local culture and nightlife.
Punta Venado Bike Park
35 minutes' walk
Mountain biking trails for all levels, offering thrilling rides through lush landscapes and coastal views.
Koh Thai
30 minutes' walk
Popular for its authentic Thai cuisine, incorporating fresh ingredients and vibrant flavors in a cozy setting.
Sea Olive
35 minutes' walk
Charming seafood restaurant with a relaxed atmosphere, known for fresh catches and exotic dishes.
La Marea
40 minutes' walk
Exquisite dining featuring locally sourced ingredients with a focus on Mexican and Mediterranean flavors.
Xavage Park by Xcaret
40 minutes' walk
Adventure park with thrilling activities, including rafting, zip-lining, and off-road experiences for adrenaline seekers.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
70%
loved the resort and would return for another relaxing stay
Beautiful jungle setting
Fun water park
Inconsistent dining quality
Rocky beach access
7.0/10
Very good
Rooms
7.4
Location
8.0
Service
6.2
Dining
6.2
Isabella
United Kingdom,
January
2025
6.6/10
Staying at Sandos Caracol Eco Resort was quite the experience, with beautiful nature surroundings and plenty of activities for the family. While the rooms were spacious and the wildlife was a delightful touch, we faced some significant frustrations with the service and the dining options. The inconsistencies in communication regarding our arrangements really took away from the overall enjoyment. Exploring the natural elements was enjoyable, but some overwhelming odors were quite off-putting during our stay.
Rooms
7.0
The rooms were clean and spacious, ideal for families, but ours experienced some unpleasant odors.
Service
5.0
Service varied greatly; while some staff were accommodating, we had several frustrating encounters with miscommunication.
Location
8.0
The resort is beautifully set in nature, with a jungle atmosphere and plenty of wildlife around, which was enjoyable.
Dining
6.0
Dining had some good offerings, but many options, especially in a la carte, fell short of expectations.
Facilities
7.0
The facilities included fun amenities for kids, but the cleanliness and maintenance could use improvement.
Eva
United Kingdom,
November
2024
7.6/10
My stay was quite enjoyable, with the resort surrounded by lush nature and wildlife, and a laid-back atmosphere. The rooms were clean and basic, and I appreciated the attentive service from most staff. On the downside, the dining experience was hit or miss, and the beach had some rocky areas that made swimming a bit difficult. Overall, it provided great value for families and those who love nature.
Rooms
7.0
The rooms were clean, though basic and lacking decor. The air conditioning worked well, which was a plus.
Service
8.0
Most staff were fantastic and helpful, making our experience pleasant. A couple of encounters with staff could have been better, but overall service was solid.
Location
9.0
The resort is beautifully situated in a quiet jungle setting, with plenty of wildlife around. This location definitely adds to its charm.
Dining
6.0
Dining was hit or miss, with some restaurants serving delicious meals while others were underwhelming. I recommend trying the specialty restaurants.
Facilities
8.0
The facilities were good, especially the water park which the kids absolutely loved. There were plenty of activities available.
Beautiful jungle setting
Inconsistent dining quality
Oscar
United Kingdom,
November
2024
7.4/10
This resort is a wonderful escape into nature, offering a unique experience amid jungles and wildlife, making it a great choice for families. While the cleanliness and eco-friendly initiatives are commendable, there are areas like maintenance in the rooms and dining service that could use improvement. The water park was a fun addition, but it's perhaps more appealing to children than adults. Overall, I felt it blended a family-friendly atmosphere with a touch of tranquility.
Rooms
7.0
The room was generally clean, but there were some maintenance issues like stains on the washroom walls. I recommend keeping an eye out for any problems upon arrival.
Service
6.0
Service varied; while some staff were quick and helpful, I did notice some delays at restaurants, especially when it came to seating and food preparation.
Location
9.0
Nestled deep in the jungle, the location is serene and offers many paths to explore nature; it's lovely to see monkeys and coatis around.
Dining
7.0
Dining had its ups and downs; while some food was enjoyable, I found inconsistencies in quality and waited quite a while for some of the meals.
Facilities
8.0
The resort has a variety of facilities that promote exploration of nature, but not all amenities were in top shape or adequately maintained.
John
United Kingdom,
October
2024
7.0/10
We had a decent stay overall, enjoying the food and the activities available for kids. However, the beach was disappointing with rocks and seaweed, and the dining reservations were quite inconvenient. While the staff was generally helpful, the service could be inconsistent at times, especially in the specialty restaurants.
Rooms
7.0
Our room was quite comfortable and offered a nice location near the pool area, although it didn't feel particularly special given the price we paid.
Service
6.0
Although many staff members were helpful, the level of service varied. We experienced both long waits and some very attentive assistance from the concierge.
Location
7.0
The hotel is beautifully located near the beach, which is lovely but rocky. It's not far from local attractions, making it fairly convenient.
Dining
7.0
The a la carte dining options had great food when we finally got a seat, but the reservation system needs improvement as we faced long waits.
Facilities
8.0
The hotel offers excellent amenities, especially the water park which my kids loved, but the beach area itself was not enjoyable due to its condition.
Elizabeth
United Kingdom,
October
2024
7.0/10
We had an enjoyable vacation with beautiful surroundings and thrilling activities for the kids, but the overall dining experience and some service aspects left much to be desired. The facilities were great for family fun, and the rooms were spacious and comfortable, but the heat in the dining areas was uncomfortable.
Rooms
9.0
We loved our Eco family suite! It provided plenty of space with a king bed, a separate kids' room with a bunk bed and trundle, and two bathrooms.
Service
6.0
While some staff provided great service, the dining experience was often marred by overwhelmed servers and long waits. Room service, however, was excellent.
Location
7.0
The resort is set in a lovely jungle environment which we enjoyed, but the beach had significant seaweed issues during our stay.
Dining
5.0
Unfortunately, the food quality varied, with some restaurants being quite disappointing. The buffets had a good selection but suffered from heat and slow service.
Facilities
8.0
The facilities were impressive with multiple pools, fun activities for kids, and engaging entertainment programs.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park (Adults Only) guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
322
Former name
Sandos Select Club
FAQs
About Sandos Caracol Nature Resort & Water Park (Adults Only)
How far is Sandos Caracol Nature Resort & Water Park (Adults Only) from Aeropuerto de Playa del Carmen?
The hotel is 5 km from Aeropuerto de Playa del Carmen, approximately a 15-minute drive.
What dining options are available on-site at Sandos Caracol Nature Resort & Water Park (Adults Only)?
The resort has 9 restaurants, including international, Italian, Mexican, and Brazilian cuisine.
Is there a spa available at Sandos Caracol Nature Resort & Water Park (Adults Only)?
The hotel features a spa that offers a range of treatments, including a hot tub, sauna, and massage services.
What recreational activities are offered at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Guests can enjoy a variety of activities such as yoga, water sports, diving, fishing, and hiking.
Are there any beaches accessible from Sandos Caracol Nature Resort & Water Park (Adults Only)?
The hotel provides direct access to a private beach area with loungers and hammocks.
What amenities are included in the rooms at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Rooms are equipped with air conditioning, a flat-screen TV, a minibar, and free Wi-Fi.
Does Sandos Caracol Nature Resort & Water Park (Adults Only) offer parking facilities?
Free private parking is available on-site without the need for a reservation.
How far is Sandos Caracol Nature Resort & Water Park (Adults Only) from Church of Guadalupe?
The hotel is located 3 km from Church of Guadalupe.
Which nearby restaurants are easily accessible from Sandos Caracol Nature Resort & Water Park (Adults Only)?
Nearby dining options include Sea Olive, La Marea, La Brasserie, Arezzo Restaurant, Coco's Cabanas, and Oka - Sushi Bar, all located within 3 km.
Are there specific amenities for adults at Sandos Caracol Nature Resort & Water Park (Adults Only)?
The resort features an exclusive adults-only section with its own pool, jacuzzi, and a la carte dining options.
What kind of entertainment options are offered at Sandos Caracol Nature Resort & Water Park (Adults Only)?
The hotel provides evening entertainment, including shows and activities for adults.
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