Sandos Caracol Eco Resort All Inclusive (Adults Only), Playa del Carmen ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

“Nestled among lush greenery, the hotel's location creates a peaceful jungle escape that's both serene and enchanting.”view full review

View resort on map

“A fun-filled resort with great activities for families!” view full review

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in public areas for free.

Other information

At the hotel Sandos Caracol Eco Resort All Inclusive (Adults Only) guests are invited to a full breakfast served for free.

There are no cots provided in a room.

Pets are not allowed.

English, Spanish, Italian, Dutch

Year renovated:2011

Number of rooms:956

Former name

Sandos Select Club

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Pool View Superior

Max:

2 persons

420 sq. feet

Bed options:

2 Double beds

Pool view

Shower

Balcony

room details

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Pool View One Bedroom Suite

Max:

2 persons

670 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Balcony

room details

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Select club Superior

Max:

1 person

420 sq. feet

Bed options:

1 Single bed

Private pool

Balcony

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Playa del Carmen 3.2 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 4.4 mi

Cancun (CUN) 32.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Culinary Options

“During my stay, I was thoroughly impressed with the variety of dining options available at Sandos Caracol Eco Resort. The themed restaurants offered everything from delicious Asian dishes at the Teppanyaki restaurant to exquisite seafood at Los Lirios. Each meal was a culinary adventure that made my vacation feel special and unique.” view full review

Relaxing Eco Retreats

“One of my favorite features of this resort is the very nice spa and leisure options. I participated in a yoga class led by Juan Carlos Morales. This Ashtanga yoga session was not only refreshing but also beautifully set outdoors, allowing us to connect with nature as we practiced. It truly rekindled my love for yoga in an idyllic, tranquil environment.” view full review

Fun for All Ages

“As a family resort, Sandos Caracol excels at providing a fun and engaging experience for children. My kids absolutely loved the water park, which features numerous slides and splash zones. They had endless fun while I relaxed nearby, making it a win-win for everyone!” view full review

Comfortable Jungle Retreat

“The room I stayed in was spacious and very comfortable, allowing me to relax and unwind after a long day of activities. I adored the eco-friendly elements, such as the large water cooler instead of individual bottled water, aligning with the resort's commitment to sustainability. The views of the surrounding jungle were an added bonus, making each moment in the room feel special.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Hiking
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Fishing

Services

Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Business centre
Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Night club
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

3.3 mi

Beach

Xcalacoco

1.7 mi

Calle Xcalacoco North of Playa del Carmen

Playa

2.1 mi

Beach

Grand Coral Beach Club

2.0 mi

Golf Course

Grand Coral Golf Riviera Maya

5100 ft

Punta Bete

1.1 mi

Beach

Point Esmeralda

2.5 mi

Church of Guadalupe

1.9 mi

Beach

Punta Esmeralda Beach

3.4 mi

Gallery

Galeria Luis Sottil

1.8 mi

Calle 88 Norte

Playa Publica 88

1.7 mi

Carr Federal Mza 20 Lt 02

Go Natural Explorers

1.5 mi

Gallery

Amate Gallery

1.8 mi

Punta Venado

2.3 mi

Cancun-Tulum Highway

Punta Venado Bike Park

2.1 mi

28 de Julio Square

2.0 mi

Golf Course

El Camaleon Golf Course

2.0 mi

Kingdom Hall of Jehovah's Witnesses

2.0 mi

Playa del Carmen

Xca-Ha Park

2.0 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

2.2 mi

Albatros

Martina Beach Club

2.4 mi

Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos

Cenote Misterio Maya

2.3 mi

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

2.4 mi

Gallery

Tierra Huichol

2.5 mi

Dive Sites

2.3 mi

Beach

Shangri-la's Beach

2.4 mi

Av.10 Manzana 144

The Union

2.4 mi

Beach

Mamita's Beach Club

2.7 mi

Shangri-la Caribe Beach Village Resort

2.5 mi

Beach

Kool Beach Club

2.8 mi

Nearby

Beach

Xcalacoco

2100 ft

Golf Course

Grand Coral Golf Riviera Maya

2600 ft

Restaurants

Koh Thai

1.6 mi

Predio El Limonar fraccion 2

Oka - Sushi Bar

1.6 mi

Predio El Limonar fraccion 2

La Marea

1.8 mi

Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6

Coral Grill & Bar by Viceroy

1.8 mi

Playa Xcalacoco Frac 7 In Hotel Viceroy

Coco's Cabanas

1.9 mi

Punta Bete Mexico Xcalacoco

Reviews and Ratings <br />

Feedback from previous guests about their experience.

70%

loved the resort and would return for another relaxing stay

Beautiful jungle setting

Fun water park

Inconsistent dining quality

Rocky beach access

7.0/10

Very good

Rooms

7.4

Location

8.0

Service

6.2

Dining

6.2

Isabella

United Kingdom, January 2025

6.6/10

Staying at Sandos Caracol Eco Resort was quite the experience, with beautiful nature surroundings and plenty of activities for the family. While the rooms were spacious and the wildlife was a delightful touch, we faced some significant frustrations with the service and the dining options. The inconsistencies in communication regarding our arrangements really took away from the overall enjoyment. Exploring the natural elements was enjoyable, but some overwhelming odors were quite off-putting during our stay.

Rooms

7.0

The rooms were clean and spacious, ideal for families, but ours experienced some unpleasant odors.

Service

5.0

Service varied greatly; while some staff were accommodating, we had several frustrating encounters with miscommunication.

Location

8.0

The resort is beautifully set in nature, with a jungle atmosphere and plenty of wildlife around, which was enjoyable.

Dining

6.0

Dining had some good offerings, but many options, especially in a la carte, fell short of expectations.

Facilities

7.0

The facilities included fun amenities for kids, but the cleanliness and maintenance could use improvement.

Eva

United Kingdom, November 2024

7.6/10

My stay was quite enjoyable, with the resort surrounded by lush nature and wildlife, and a laid-back atmosphere. The rooms were clean and basic, and I appreciated the attentive service from most staff. On the downside, the dining experience was hit or miss, and the beach had some rocky areas that made swimming a bit difficult. Overall, it provided great value for families and those who love nature.

Rooms

7.0

The rooms were clean, though basic and lacking decor. The air conditioning worked well, which was a plus.

Service

8.0

Most staff were fantastic and helpful, making our experience pleasant. A couple of encounters with staff could have been better, but overall service was solid.

Location

9.0

The resort is beautifully situated in a quiet jungle setting, with plenty of wildlife around. This location definitely adds to its charm.

Dining

6.0

Dining was hit or miss, with some restaurants serving delicious meals while others were underwhelming. I recommend trying the specialty restaurants.

Facilities

8.0

The facilities were good, especially the water park which the kids absolutely loved. There were plenty of activities available.

Beautiful jungle setting

Inconsistent dining quality

Oscar

United Kingdom, November 2024

7.4/10

This resort is a wonderful escape into nature, offering a unique experience amid jungles and wildlife, making it a great choice for families. While the cleanliness and eco-friendly initiatives are commendable, there are areas like maintenance in the rooms and dining service that could use improvement. The water park was a fun addition, but it's perhaps more appealing to children than adults. Overall, I felt it blended a family-friendly atmosphere with a touch of tranquility.

Rooms

7.0

The room was generally clean, but there were some maintenance issues like stains on the washroom walls. I recommend keeping an eye out for any problems upon arrival.

Service

6.0

Service varied; while some staff were quick and helpful, I did notice some delays at restaurants, especially when it came to seating and food preparation.

Location

9.0

Nestled deep in the jungle, the location is serene and offers many paths to explore nature; it's lovely to see monkeys and coatis around.

Dining

7.0

Dining had its ups and downs; while some food was enjoyable, I found inconsistencies in quality and waited quite a while for some of the meals.

Facilities

8.0

The resort has a variety of facilities that promote exploration of nature, but not all amenities were in top shape or adequately maintained.

John

United Kingdom, October 2024

7.0/10

We had a decent stay overall, enjoying the food and the activities available for kids. However, the beach was disappointing with rocks and seaweed, and the dining reservations were quite inconvenient. While the staff was generally helpful, the service could be inconsistent at times, especially in the specialty restaurants.

Rooms

7.0

Our room was quite comfortable and offered a nice location near the pool area, although it didn't feel particularly special given the price we paid.

Service

6.0

Although many staff members were helpful, the level of service varied. We experienced both long waits and some very attentive assistance from the concierge.

Location

7.0

The hotel is beautifully located near the beach, which is lovely but rocky. It's not far from local attractions, making it fairly convenient.

Dining

7.0

The a la carte dining options had great food when we finally got a seat, but the reservation system needs improvement as we faced long waits.

Facilities

8.0

The hotel offers excellent amenities, especially the water park which my kids loved, but the beach area itself was not enjoyable due to its condition.

Elizabeth

United Kingdom, October 2024

7.0/10

We had an enjoyable vacation with beautiful surroundings and thrilling activities for the kids, but the overall dining experience and some service aspects left much to be desired. The facilities were great for family fun, and the rooms were spacious and comfortable, but the heat in the dining areas was uncomfortable.

Rooms

9.0

We loved our Eco family suite! It provided plenty of space with a king bed, a separate kids' room with a bunk bed and trundle, and two bathrooms.

Service

6.0

While some staff provided great service, the dining experience was often marred by overwhelmed servers and long waits. Room service, however, was excellent.

Location

7.0

The resort is set in a lovely jungle environment which we enjoyed, but the beach had significant seaweed issues during our stay.

Dining

5.0

Unfortunately, the food quality varied, with some restaurants being quite disappointing. The buffets had a good selection but suffered from heat and slow service.

Facilities

8.0

The facilities were impressive with multiple pools, fun activities for kids, and engaging entertainment programs.